Contact Manager

Unique Features of Contact Manager

STANDARDISED CUSTOMER SERVICE – The science of customer service and retention is achieved through Contact Manager's delivery of a standardised and consistent approach to serving the needs of each individual member.

CUSTOMISABLE SERVICE PLANS – Individual members will be allocated an appropriate service plan, so that trainers can access their task lists and know when to approach each member, and which task to address.

AUTOMATIC ALERTS – Alerts let trainers and management know when each member is in the club and if, and when, they need to be approached and assisted.

COMPATIBLE WITH THE WELLNESS SYSTEM – Contact Manager is compatible and can be fully integrated with the Wellness System, enabling an increased level of efficiency and customer service.

COMPATIBLE WITH PDAS – Contact Manager PDA enables trainers to access member files and their own task lists, wherever they are in the facility.

CONTACT THROUGH EMAIL AND TEXT MESSAGING – Contact Manager enables you to contact members with targeted information or promotional messages via email and text message.

Unique Benefits of Contact Manager

Customer Benefits

CUSTOMISED WORKOUT ROUTINES – Members feel they are being taken care of on a more personal level when they are given customised routines that match their personal fitness wellness goals.

MEANINGFUL INTERACTION WITH TRAINERS – With Contact Manager, every interaction between trainers and members becomes more meaningful and helpful.

GREATER SUPPORT IN ACHIEVING THEIR GOALS – Members are better able to achieve their fitness wellness goals through the application of clear, systematic protocols by their trainers.

Business Benefits

INCREASED CUSTOMER RETENTION – The consistent application of improved levels of customer service throughout your facility, will lead to significantly reduced levels of attrition among your members.

INCREASED TRAINER EFFICIENCY – By using Contact Manager, your trainers will be able to follow specific task lists, respond to customer alerts and generally make more efficient use of their time.

MONITOR STAFF PERFORMANCE – Contact Manager enables you to monitor and improve the performance and activities of all your staff members.